FAQs


Business Questions:

Why should I choose KDC Air & Heat for my HVAC needs?

KDC Air & Heat has 25 years of experience and a long history of satisfied customers. We pride ourselves by working with our customers to develop a solution that best meets their needs.

What type of training and experience do your technicians have?

We are NATE and ACCA certified. KDC technicians are annually required to attend a minimum of 50 hours of continuing education with the brands that we sell as well as EPA and local building codes. KDC technicians are also required to maintain current applicable licenses.

Do you offer any guarantee or warranty on your work? What do they cover?

All service work is guaranteed for 60 days including parts and labor. Most new units carry a 10 to 12-year parts and labor warranty.

Are you licensed and/or insured?

Yes, KDC is fully licensed and insured. As a home or business owner, you should request a certificate of insurance before you allow any work to be performed. At your request, KDC will provide proof of liability and workmen's compensation insurance. We can also provide you with a copy of our contractor's license.

Do you offer free estimates?

Yes, call us to schedule your appointment!

Are there financing options available to me?

Yes, we offer financing options for every budget. We offer same as cash terms up to 2 years with no money down and nothing due for up to 24 months. We also offer financing at 6% with payments as little as $90 dollars per month.

Common Troubleshooting Questions:

Why should I hire a professional to work on my HVAC instead of doing it myself?

Most customers may not have the proper tooling to make necessary repairs themselves. We often find the owner changes parts that are not the problem costing them more than if they would have called a professional. KDC provides a 60-day warranty on all parts.

How often should I check my air filter?

How often should it be replaced? The filter should be checked every month and changed at least 4 times a year.

Why does my system seem to need more refrigerant each year?

An air conditioning system that needs recharging or refrigerant on a regular basis is leaking and needs repair. Leaking refrigerant causes your unit to lose cooling capacity, therefore using more energy. It's also bad for the environment. Refrigerant gases released into the atmosphere are one of the worst culprits in depleting the ozone layer. KDC uses the latest technology and equipment to efficiently detect refrigerant leaks.

Can my air conditioning control humidity in my home?

Levels that are too high are one of the leading causes of poor indoor air quality, and can result in mold growth, the spread of airborne illnesses, and even computer breakdowns. When properly designed and controlled, your air conditioning system should keep the air in your home/business at between 40 and 60 percent relative humidity. While there are a number of methods used to help your air conditioner remove humidity from the air, the most efficient methods involve using heat generated by the air conditioner itself to cause the unit to run long enough to remove more moisture from the air. If your home is too humid, your HVAC tech can check if your humidistat is properly set, or if your system requires maintenance.

How does air conditioning actually work?

Heat is moved from inside to outside in the summer and outside to inside in the winter by the refrigerant in your system. For optimum performance, it is important to have your system checked & serviced on a regular basis.

What size heating / air conditioning system do I need?

Typically, the rule is 600 square feet per ton for a well-insulated home but may decrease to as little as 400 square feet for a home that is poorly insulated. If you need help sizing your unit, KDC will do a full heat load calculation for an exact size.

What is the best way to heat and/or cool my home?

Geo-Thermal offers the best energy efficiency ratings of all AC units and go as high as 41 EER. Most homes have an air to air system (outside and inside unit) and these units can go as high as 22 EER. Our advice is to get the highest rated unit possible. Ductless systems offer a great energy rating at a more reasonable cost. Most recently, many of our customers are requesting this type of system.

What is better: gas, electric, or oil?

At KDC we believe you will get the most heating value with gas. Heat pumps being the next best option.

Do you offer indoor air quality (IAQ) services?

Yes, we offer a wide variety of air quality equipment from whole home ozone generators to media filters.

Why does my furnace air conditioner have poor air flow?

Most times it is dirty and air flow is restricted.

What could be causing my indoor air conditioner, heat pump coil to freeze up?

There could be several reasons but the most common are dirty filters or restricted air flow. The unit could also be low on refrigerant indicating a leak.

Why is water leaking on my floor with the air conditioner on?

This is a common problem with AC units that we normally see at the beginning of every year. This is a good indication that the condensate drain is clogged.

My furnace wobbles and shakes sometimes.

What could be the problem? The bearings in the motor may be worn or the fan might not be balanced. This problem should be fixed immediately to prevent damage to other components.

How can I reduce energy costs?

As much as 50% of your homes energy consumption is used by your HVAC system. It's smart to look for ways to make your system use less energy.

Here are a few tips:

  1. Upgrade to a newer high efficiency air conditioning unit. According to the U.S. Environmental Protection Agency (EPA), every dollar invested in energy efficiency can produce a double or triple return on investment. Upgrading to high efficiency equipment can pay for itself in a surprisingly short period of time.
  2. Choose high SEER or EER rated systems. According to the US Department of Energy, these systems can save you $4 to $6 per square foot over the life of the equipment. In addition, you also may be eligible for rebates from your utility company.
  3. Perform an energy audit to determine your usage needs, then install programmable thermostats to decrease usage when it's not needed. For larger homes and buildings, install zoning and Automation Systems to have more precise control over energy usage.
  4. Have your system regularly cleaned and tuned up. Dirty systems with worn parts work harder to produce the same results, costing you money.